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Terms and Conditions for the Use of this Website
This website is owned and operated by Sweet Lemon Limited T/A Nit-Enz (known together with its directors and employees as “we”, “our” or “us”) a New Zealand registered company, and we are the supplier of the goods featured. The use of this website is governed by the policies, terms and conditions (the “terms”) set forth below.?You should only access and use this website once you have read, accepted, and agreed to comply with the terms. Your use of this website including for the purposes of placing an order, registering an account or signing up to receive our e-mails is deemed to be your acceptance of the terms. If you do not agree with any of the terms, do not access or use this website.?These terms shall supersede any subsequent terms or conditions included with any purchase order, whether or not those terms or conditions are signed by us.
Consent to Receive E-mails
By ordering product or registering on the website and agreeing to sign up to the e-mail marketing newsletter, you consent to being sent information via e-mail from Sweet Lemon Limited T/A Nit-Enz.? You can unsubscribe via a link in our e-mails, or by contacting our Customer Service Team and we will remove you from any marketing e-mail communications. If you opt out of receiving communications via e-mail, you will be removed from our e-mail database. However, your account will still be valid for your use.? You may contact us at any time and request your personal information or ask us to no longer use your personal information for marketing.
No Warranty or Representations
We make no warranty or representations about the accuracy, reliability, completeness or timeliness of the content on this website. The content of this website may contain inaccuracies or typographical errors. We have no liability for any errors or omissions and your use of this website and the content is at your own risk.
Binding Conditions and Variations
The terms of this website are legally binding. We reserve the right to make changes to this website and its terms at any time. You will be bound by the amended terms from the time that we post the updated terms on this website. You should visit this page before each access or use of this website and periodically to review the terms.?Exclusions and Limitations of Liability
We are not liable for any losses or damages caused by this website or any website linked to or from this website. All statutory or implied terms, conditions or warranties concerning the quality or condition of this website, or any goods, information, service, material, advice or recommendation supplied by us to you through this website, are excluded to the fullest extent permitted by law.? If we breach any term, condition or warranty which cannot lawfully be excluded at law, our liability for a breach of the applicable term, condition or warranty is limited to either, at our election: (a) the resupply of the goods you have purchased through this website on the purchase order in respect of which the claim arises; or (b) payment of the amount you paid us for those goods.?We will not be under any liability to you or any other person for any loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill or loss due to delay, or other direct or indirect loss or damage (including indirect or consequential loss or damage,) however caused (including due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of this website or your use of or reliance upon any of the information, services and/or materials contained in it or provided by it to you or our negligence or our breach of our obligations under these terms.? We do not warrant that any of the functions contained in this website or your access to this website will be uninterrupted or error-free, or that any notifications, will be made in a timely manner, or at all.
You indemnify Sweet Lemon Limited T/A Nit-Enz and hold it harmless against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from any breach by you of these terms, your access and/or use of this website or reliance on its contents or information received through it by you or any person accessing any content through you.
Links to Third Party Sites
We will from time to time publish links to third party websites on this website. Content, hyperlinks or information held on those other sites are not under our control.? We do not endorse any material on any linked sites and do not provide any warranty, or assume any responsibility regarding the quality, accuracy, source, merchantability, fitness for purpose, or any other aspect of the material on any linked sites.?We do not warrant that the material on any linked sites does not infringe intellectual property rights of any other person. Any dealings you have with a linked site are at your own risk. We accept no liability for any act, omission or default, whether negligent or otherwise, or any loss or damage occasioned by such negligent act or omission, of any service provider or third party in respect to a linked site.
Copyright and Trade Marks
The content of this website including all information, text, graphics, names, logos, trademarks, brands, designs, software and advertisements (“content”) are the property of Sweet Lemon Limited T/A Nit-Enz or an alternative owner and are protected by copyright, trademark and other intellectual property rights, unless expressly indicated otherwise on this website.?You may access and display these pages on a computer or a monitor, and print out for your personal, non-commercial use any page or part of any page of this website. All other use, copying or reproduction (including reproduction or display on any other website by way of ‘framing’ or otherwise) of any part of this website is prohibited unless expressly stated otherwise and rights not expressly granted herein are reserved.? You must not use this website in any manner or for any purpose which is unlawful, or which violates the rights of any owner of any content. Unless expressly stated otherwise, nothing contained in this website should be construed as a licence or right of use of any trademark or copyrighted material displayed on the website without the express written permission of the owner of the trademark or copyright.
We do not represent or warrant that this website and any other information or material contained in, downloaded or accessible from this website, is free from computer viruses, worms, trojans or any other harmful code which may affect your software or systems. You should protect your software and systems by installing and implementing your own security and system checks.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your Order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your Order, to accept or decline your Order for any reason. We also reserve the right, at any time after receipt of your Order and without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. ?Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the payment method used.
Sweet Lemon Limited T/A Nit-Enz website sells and delivers its products internationally. We will accept payment from billing addresses outside of New Zealand and will deliver via international post.
Payment Methods and Processing
We currently accept Visa and MasterCard. Payment processing will not begin until we receive all the information we need. We process all payments after you click the “Place Order” button. For all payments we will e-mail a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase.? Please Note: ?• You may be required to provide further identification for additional security reference checks. ?• EziPay is currently not accepted in Australia or for online transactions in New Zealand.? • Payments are processed in real-time? • Sweet Lemon Limited T/A Nit-Enz does not have access to your full card number, this credit card payment is secured by DPS? • DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre? • DPS Payment Express Software is certified with over 200 banks globally • The name that will appear on your statement will be Sweet Lemon Limited T/A Nit-Enz.
We reserve the right to change prices for the products displayed on this website at any time before you place an Order. The price of products shown includes GST (if any). Any applicable charges for delivery are highlighted at checkout.
All prices are in New Zealand Dollar (NZD)
1. Promotions, discounts, offers, multi-buys and promotional codes (collectively “Promotions”) are valid for the specified time period for purchases of included product and may only be used once unless otherwise stated.? 2. One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions. ?3. Promotions do not apply to sale items, delivery, GST or duties or similar services, unless otherwise stated.? 4. Promotions cannot be applied retroactively to previously placed orders or to orders that are placed after the Promotion has ended.? 5. For promotions requiring a minimum order value, charges for delivery and/or the cost of the gift with purchase do not count towards the minimum order value requirement. ?6. For promotions where you must buy two (or more) items to get a reduction on the third (additional) item(s), the discount will be applied at checkout to the lowest priced item.? 7. If merchandise was purchased with a Promotion and subsequently returned within 30 days of the date of purchase, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.?8. If merchandise was purchased with a Promotion and subsequently returned within 30 days of the date of purchase, if the customer return results in the spend falling under the offer threshold, the dollar discount will be removed. This will not apply to like for like exchanges.? 9. If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.? 10. Promotional items are available only while stocks last; Sweet Lemon Limited T/A Nit-Enz does not issue rain checks for items that run out of stock.? 11. Sweet Lemon Limited T/A Nit-Enz can, at its sole discretion, extend or terminate a Promotion at any time.? 12. Sweet Lemon Limited T/A Nit-Enz has no obligation to advise an entrant of an incomplete order and will not be accountable for the return of any item ordered incorrectly.? 13. By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.
1. Sale, Online Outlet, Mid-season Sale, End of Season Sale (collectively “Sales”) are valid for the specified time period for purchases of included product. ?2. To receive Sale pricing you must complete your purchase during the specified time period. Adding products to your shopping cart does not constitute a completed purchase.? 3. A sale item is defined as any merchandise that is not full Recommended Retail Price (RRP)?. 4. Percentage (%) Off refers to the Recommended Retail Price (RRP). ?5. Sale pricing is as marked, unless otherwise stated. ?6. Sales are subject to stock availability.? 7. Sales cannot be used in conjunction with any other offer, unless otherwise stated and promotional pricing cannot be applied to an order that has already been completed.? 8. There is no refund on Online Outlet merchandise unless the items are flawed or damaged.? 9. If merchandise was purchased during a Mid-Season Sale or End of Season Sale and subsequently returned within 30 days of the date of purchase, you will be issued a credit or refund at the sale price and, if the Sale has expired, it cannot then be applied to a replacement or future order. This will not apply to like for like exchanges.? 10. Sales do not apply to delivery, GST or duties or similar services, unless otherwise stated.? 11. Sale pricing cannot be applied retroactively to previously placed orders or to orders that are placed after the Sale has ended. ?12. Sale items are available only while stocks last; Sweet Lemon Limited T/A Nit-Enz does not issue rain checks for items that run out of stock.? 13 Sweet Lemon Limited T/A Nit-Enz can, at its sole discretion, extend or terminate a Sale at any time.? 14. Sweet Lemon Limited T/A Nit-Enz has no obligation to advise an entrant of an incomplete order and will not be accountable for the return of any item ordered incorrectly. ?15. By purchasing Sale items, you agree that you have understood the terms and conditions of that Sale.
Promotional codes are only available for use online at the Sweet Lemon Limited T/A Nit-Enz website, unless otherwise stated. To qualify for the promotion you will need to meet the purchase criteria and enter the promotion code at checkout. Each promotional code will have an expiry date by which you will need to redeem the offer. Promotion codes can only be redeemed once per customer and cannot be used in conjunction with any other offer. Promotional codes are applied to the product order value and excludes delivery, unless otherwise stated.
Supply of Your Products
Subject to these terms, we will supply to you the products indicated on your Order Confirmation. When your Order items have been dispatched, we will e-mail you to confirm dispatch of the products in your Order and will include a delivery tracking number for your Order.
Delivery of Your Order
Delivery time varies depending on the delivery address. We use our reasonable efforts to deliver your Order according to the estimated delivery time provided, however, the estimated delivery times may change for reasons including those which are beyond our control. We do not guarantee delivery times and we will not be held accountable for late deliveries or for loss, or damage relating to late deliveries. If your Order has not arrived before the estimated delivery time, please contact us. Title and risk of loss to all orders will pass to you on delivery. ?Unless otherwise agreed by us, we will deliver your Order to the delivery address indicated on your Order Confirmation.? The purchase of goods is subject to availability. In the event that multiple items are ordered, part deliveries may be made where stock is not available or stock is on back-order. If stock is on back-order you will be notified of this at the time you add the product to your shopping bag. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
Acceptance of the Goods
You are responsible for inspecting Your Order for any faults upon receiving Your Order.
Except for New Zealand Goods and Services Tax, prices do not include import fees, duties, tariffs, taxes or other imposts or charges which may be payable in relation to buyers order. The buyer shall be liable to pay any import fees, duties, taxes, and other imposts or charges which are payable in relation to buyers order.
Where the buyer and the seller agree to a variation in the quantity of the goods, the goods shall be priced either at the rate applicable to the original quantity or the revised quantity at the absolute discretion of the seller.
The seller may vary any prices on the seller’s website at any time and without notice to the buyer.
Returns, Exchanges and Refunds
We offer returns or exchanges for products that are faulty, as long as the return is received by us within 30 days of the date of purchase, proof of purchase is available, the returned products are in original condition.?Returned items must include all packaging.? When returning an item your refund will be processed via the same payment method that was used for the original purchase.?Refunds for ‘change of mind’ purchases will require the customer to pay for return postage. This will be deducted from the refund amount if required. However, for product exchanges, a replacement for the product that you ordered will be sent to you, at our expense, after we have received your returned product. The estimated delivery time for the replacement product will be the same as stated for the original product.
Change of Address
We cannot be held responsible for an incorrect address being entered on your Order. Address Confirmation is shown on the checkout page and in the Order Confirmation e-mail. If this is not noticed until after your Order is finalised, please contact us immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted.
Credit Card Fraud
We employ Secure Sockets Layer (SSL) technology software for transactions completed on this website. We will not be responsible for any damages, or consequential losses (whether direct or indirect), suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
Credit Card Information Security Policy
Sweet Lemon Limited T/A Nit-Enz uses the DPS Payment Express Payment Gateway for its online credit card transactions.?DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.?Visit the DPS Payment Express website for more info on online credit card payments.
Fraud Protection or Prevention Procedures
When you place your Order by Credit Card you may be sent an e-mail from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. These information requests are sent to help protect Credit Card holders from online fraud. After verification, the information you submit will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on pending status. If you do not provide the requested information within 7 calendar days, your order will be cancelled and your payment will be refunded to the payment method you used.
These terms shall be governed by and construed in accordance with the laws of New Zealand and shall be subject to the non-exclusive jurisdiction of the courts of New Zealand.
We may terminate these terms and your access to this website at any time without notice. In the event of termination you are no longer authorised to access the website. All restrictions imposed on you, disclaimers and limitations of liability set out in these terms will survive termination. We reserve the right to withdraw access to this website at any time without notice. You must terminate your link to this website if we request you to do so, either directly or by notice on this website.
DELIVERY AND RETURNS
Where We Deliver
We deliver throughout New Zealand via courier and globally via international post.
To ensure you receive your order we recommend providing a delivery address where you are present during regular business hours, such as an office address.
Orders placed on weekends and public holidays will be dispatched the next business day.
Note: During major promotional events and special occasions (such as Christmas) please allow additional time for your delivery to arrive.
North Island – overnight except weekends
South Island – two working days
Items Delivered While You Are Out
If you are not home or access is blocked (e.g. security gates preventing entry), the courier will leave a card requesting that you contact the courier company to reschedule delivery.
Track Your Order
- You will receive an email from us when your order leaves our warehouse.
- If you haven’t received your order please contact us at email@example.com during business hours or send us an email and we can track it for you.
How Much Does Delivery Cost?
FREE within Hawkes Bay & $6.00 throughout NZ for small items. Please refer to our shipping calculator within the ‘Check-out’ for your specific delivery costs as sizes and weights of our products vary.
Multiple deliveries mean you may receive more than one delivery, and these may arrive on different days. This can happen if you order a combination of in-stock and back-ordered products.
If this does happen:
We’ll ship the in-stock products immediately so you’re not kept waiting, and any back-ordered products will be sent in an additional delivery as soon as they’re available.
No matter how many deliveries you get, you only pay for delivery once during checkout. Any additional deliveries will be sent free of charge.
Returns and Exchanges
If you’re unhappy with the products you received from Sweet Lemon Limited T/A Nit-Enz, simply return them within 30 days of delivery and we’ll happily provide an exchange or refund. Your products must be in the condition you received them:? inside the original container which it was sent to you to ensure the product is protected during transit .?• Unfortunately we will be unable to accept the return if the product is damaged.
If for any reason you would like to return your product, here are your options:
By post?: Please contact us before returning product via email or telephone Pack all products, with your Exchanges & Returns form inside a secure carton or reuse the original packaging.?• Our address is: SWEET LEMON LIMITED T/A NIT-ENZ – Returns ?to 55 McGrath Street, Napier South, Napier 4110, New Zealand.
Attend your local Post Office and send the package back to us. For security and peace of mind, we strongly suggest registered post as unfortunately we are not liable for lost return parcels.? Once received, we will inspect and process the products. Please allow up to 14 days for us to receive your product and action your return request.? We will gladly cover the cost of delivering your new product if you have requested an exchange.? Any refunds required will be processed back via your original form of payment.
Need more information? Contact us 06 976 0323 or firstname.lastname@example.org
At Sweet Lemon Limited T/A Nit-Enz we aim to provide you with quality products and service at all times, however, if you have purchased products from Sweet Lemon Limited T/A Nit-Enz and you believe it to be faulty, please contact us and notify us of the faulty product. email@example.com or 0064 06 976 0323
PRIVACY AND SECURITY
Sweet Lemon Limited T/A Nit-Enz is committed to safeguarding any personal information collected from its customers and will not, without consent, use such personal information for purposes unrelated to its business or for any reason that has not been disclosed without your consent. We take all reasonable precautions to ensure the information you provide or share with us is treated responsibly, ethically and securely.?This policy explains:? What personal information we collect?. When is Your Information Collected?? Credit Card Information Security Policy?. What we do with personal information collected and how we honour your legal rights.
What Personal Information is Collected
We only collect personal information related to the services we provide in the course of running our business including our website, and which you have provided to us. Information is collected directly from you through our website, and is used to offer, promote, sell and deliver our products to you. This includes information that identifies you, that enables Sweet Lemon Limited T/A Nit-Enz to perform its obligations to you and that concerns your purchase history.? Financial information is only used to invoice you for products purchased. We do not store any details of your credit card or other online payment method, unless you choose to save your details voluntarily. Card payments are secured using 128-bit SSL encryption and transmitted to our payment processing provider.? Your contact information is used to contact you for customer service reasons, when necessary. Unique identifiers, such as your user name and password, are used to verify your identity and for use as account numbers in our record system.?To improve your user experience we may also collect information about your favourite products and brands, where you shop and what your interests are. We use this information to notify you about our offers and promotions that may be of interest or benefit to you including those of our partners.?You are not obliged to share any personal information with us, although if you elect not to you may be unable to access certain information, products or services.
How Your Information is Collected
When is Your Information Collected?
You provide personal information to us when you register for an account, sign up for our e-mail newsletter, contact us or place an order online. Registration: You only need to register ONCE on our site. Your unique user name and password enables you to access and purchase online from Sweet Lemon Limited T/A Nit-Enz.co.nz.?Newsletter: For the latest news about offers, sales and products you can choose to subscribe to our FREE e-mail loyalty program, using your e-mail address.?To unsubscribe, follow the simple instructions at the bottom of each newsletter.?Mailing List, Competitions, and Submitting Enquiries or Feedback: You share your user name, e-mail address, and provide additional information whenever you complete these tasks.? Online orders: You provide address and financial information whenever you place an order including delivery and payment details. We do not store any details of your credit card or other online payment method. Card payments are secured using 128-bit SSL encryption and transmitted to our payment processing provider.
Credit Card Information Security Policy
Sweet Lemon Limited T/A Nit-Enz uses the DPS Payment Express Payment Gateway for its online credit card transactions.?DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.? Payments are processed in real-time?, Sweet Lemon Limited T/A Nit-Enz does not have access to your full card number, this credit card payment is secured by DPS?, DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre?, DPS Payment Express Software is certified with over 200 banks globally?Visit the DPS Payment Express website for more info on online credit card payments.
How is Your Information Shared?
We respect your privacy and do not engage in unsolicited telephone or e-mail marketing. Any personal information we collect about you will be used so that we can provide you with the services that you have requested, or so we can carry out our business. This includes the processing and fulfillment of orders, statistical analysis of customer activities, interests and preferences and for marketing purposes.?We will not disclose personal information without your consent, unless required or authorised by law, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.?There may be cases in which some of your personal information may be used to target e-commerce promotions and marketing activities. In addition, it may be shared with third parties who assist Sweet Lemon Limited T/A Nit-Enz in its business or provide a service to Sweet Lemon Limited T/A Nit-Enz users connected with our business such as postal service providers. We may also use your personal information to provide you with information about other products offered by us. If you would prefer not to receive promotional material from us, please let us know and we will respect your request.?We may use or disclose your personal information to organisations outside Sweet Lemon Limited T/A Nit-Enz and its related companies (including organisations outside New Zealand and Australia) for purposes relating to the management of your account with us. Such organisations include:? • service providers that manage the services provided to you;?• mailing systems which organise delivery of the products you have purchased;? • market research companies;? • marketing activities conducted by Sweet Lemon Limited T/A Nit-Enz or any of our related companies; and? • our professional advisers, accountants, lawyers, auditors.?We require these organisations to adhere to strict confidentiality about your personal information, to use the information for only the relevant purposes, and we seek to ensure that they adhere to legal requirements.?We may also use your personal information for research and development of our products or to send you information about other products and services, which we provide, which may be of interest to you. Customers who do not wish to have their personal information used for marketing purposes are welcome to indicate that desire to Sweet Lemon Limited T/A Nit-Enz. E-mails sent to you will contain an opportunity to be removed from future e-mails.?In the event that we contract with a third party to provide some part of the information or service that you have requested, we may provide your information to such third party, or such third party may collect information from you, on our behalf. These third parties are required to implement equivalent security measures and to process your information only as authorised by us to fulfil the service(s) that they have been contracted to provide. Otherwise, information you provide will not be transferred to unrelated third parties, unless we have your express prior consent.?We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorised by law, which may include: ?• Emergency situations and assisting law enforcement agencies?• Accessing and updating your personal information. ?• Where we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers, or others.
Accessing Your Personal Information
If you need to access or correct any personal information we hold about you, please contact us below, and provide as much detail as possible about the particular information you seek, so we can retrieve it. We rely on you to advise us of any changes or updates to the information we hold. ?Securing and Storing Your Personal Information? Personal information is stored electronically on our computer system. We use a variety of security measures to maintain the safety and integrity of the information.We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorized use or alteration.
Firewalls, anti-virus software and e-mail filters, as well as passwords, protect all our electronic information. All user contact information is contained behind a “firewall” and only accessible by a limited number of employees who have special access rights to production systems.?If you choose to modify your personal information you may visit the My Account page where you will be required to submit a valid e-mail address and password for authentication before you will be able to modify your file. If you have forgotten your password you will need to visit the Login/Register page and follow ‘Forgot your password’. You will be prompted to enter your e-mail address and a Reset Password e-mail will be sent. If you desire to change your password, and have forgotten your e-mail address, please contact our customer service team and they will help transfer your account once you have properly identified yourself.
General Privacy Information
Our website may contain links to websites of partners, advertisers and third parties. Those sites may collect personal information under the terms of their privacy policies independent of Sweet Lemon Limited T/A Nit-Enz. We have no responsibility for the content or operation of those websites and Sweet Lemon Limited T/A Nit-Enz is not responsible for matters arising from their use. ?While we strive to protect your personal information, we cannot warrant the security of information you transmit to us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your password and/or any account information.
For more information or to make a complaint: